Dedicated 10DLC Privacy Policy

Last Updated: April 2026

Introduction

At Christen Souers LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in connection with our SMS/MMS messaging services in compliance with applicable laws and 10DLC regulations.

Information We Collect

We may collect personal information such as your name, phone number, appointment or service-related information, and communication preferences when you opt in to receive SMS/MMS communications. We may also collect limited technical information, such as device type, as required for message delivery and regulatory compliance.

How We Obtain Consent

By opting into our messaging services, you provide express consent to receive SMS/MMS messages from Christen Souers LLC. Customers may opt in through verbal consent during in-office interactions or by requesting SMS communication during the tax preparation or client onboarding process. Consent is documented and stored in our internal systems. We do not send messages without prior consent.

How We Use Your Information

We use the information collected to send service-related notifications such as tax return status updates, document requests, appointment reminders, and other important account or service communications. We may also use this information to comply with legal and regulatory requirements. We do not send unsolicited marketing messages.

Message Terms

Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.

We Do Not Sell Your Information

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

Sharing of Information

We may share your information only with trusted third-party service providers who assist in delivering SMS/MMS communications, such as messaging platforms, and only to the extent necessary to provide these services. All third parties are required to maintain the confidentiality and security of your information.

Opt-In Disclosure

Customers may be informed of SMS opt-in using language such as: "By providing your phone number, you agree to receive SMS messages from Christen Souers LLC related to your services. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance."

Opting Out

You may opt out of SMS communications at any time by replying STOP, UNSUBSCRIBE, or CANCEL. After opting out, you will no longer receive SMS messages unless you re-enroll.

Help Instructions

For assistance, reply HELP to any message, email crochelle@consideritsolved.com, or call 260-484-0653.

Your Privacy Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the information below.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.